Our customized
support

Our teams will assist you throughout the entire process to ensure the success of your project and to optimize your performance

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Our three areas of expertise

Technical

Our technical teams have developed the Mealz components so that they are ready to be easily injected into web and mobile. On average, our customers need just 4 weeks to deploy the Mealz experience. Our engineers will assist you with the integration and provide you with full documentation.

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UI / UX

Our team takes a 360° approach to enhancing the Mealz experience. Their work has made navigation instinctive, reduced shopping to one click, made it easy to customize components to your colors, and created a harmonious, gourmet culinary photographic universe.

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Content

With a passion for food and a keen eye for the latest trends, our team creates 5 new recipes a week and continually updates the meal ideas catalog. The key to the success of Mealz meal ideas? Our expertise and recipes adapted for everyday cooking, with 5 ingredients, 5 steps and 25 minutes preparation time!

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Our follow-up throughout the life of your project

1

Launch

Our teams accompany you in the start-up phase and provide you with the necessary support and documentation to guarantee that your project launches perfectly.

2

Assistance in the onboarding phase

Our teams carry out a transfer of skills on all our back and front-end tools, so you can operate autonomously. Our teams are always available for support to assist your integration teams.

3

Customer support

Our teams are committed to enhancing your customers' experience. Available and ready to listen, they are committed to maximizing the performance of Mealz.

Find the right level of services

The Starter, Standard and Premium packages offer different levels of support services to meet your needs

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Seamless integration

Controlled integration

The ease of integration of our components, together with our technical support, reduces launch time to four weeks

Integration with your image

Customization ensures that the components are perfectly integrated into your shopping experience and your graphic identity

Close collaboration

Our content team is your daily partner in the creation, integration and promotion of food content

Reviews

Our customers share their experience with you

Mealz enables us to forge close links with our customers. We offer them a personalized cross-channel shopping experience and meal inspiration for everyday life. Mealz enables us to be even closer to our customers.

The flexibility of the Mealz solution enabled us to roll out a new shopping experience in just a few weeks, without having to compromise on the visual appearance, in keeping with Chronodrive's identity.

Mealz listened to our specific needs, and together we built a solution that responds to new online shopping habits. Mealz content warms up the shelves with inspiring, quick-to-cook meal ideas that our customers add to their shopping baskets in just 1 click.

Are you ready to dive into a new shopping experience?

Discover how to quickly and easily create an immersive online shopping journey, from recipe to shopping cart.

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FAQ

Do you have any questions about our services?

Here are some additional elements to help you better understand Mealz services.

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Can existing recipes be integrated into Mealz ?

Your recipes can be fully integrated into our content management platform. However, we recommend that you harmonize the key elements (visuals, steps, etc.) and organize your recipes by category to ensure that your content is consistent.

How do I bulk import recipes?

You can import all your recipes at the same time, via a CSV file (other solutions are available if necessary). Then our script will detect the units and quantities. As for the ingredients, a label will distinguish between the recognized ingredients (in green) and the unidentified ingredients (in red). The changes to be made can therefore be easily isolated.

Does the Starter subscription include support?

We support you in launching and integrating your project from the Starter package onwards, with technical, UX/UI and content workshops. In addition to providing comprehensive documentation and code examples, our technical team will also deal with your requests transmitted via Slack or email. We regularly monitor the performance of the Mealz experience through a quarterly steering committee.

Who manages the initial ingredient/product mapping?

One of the major assets of our solution is our algorithm's ability to automatically create associations between recipe ingredients and products in your stores. It improves itself through self-learning as shopping cycles progress. This automatic process partly explains why your teams can deploy Mealz in an average of 4 weeks.

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